Privacy Policy

1. What is Rasapaaka? 

Rasapaaka Foods, having its office at Plot No 267/H-2, Hebbal Industrial Area, Mysuru -570016 (“Rasapaaka“) is engaged in the packaged food products business, and makes products and services available inter alia through its online e-commerce website www.rasapaaka.com(“Website“), for purchase by users of such Website (“Users”).

2. What is this Privacy Policy?

2.1 This privacy policy (“Privacy Policy”), together with the terms of use available at: User Agreement (“Terms of Use”), describes how and why Rasapaaka collects, uses and discloses the information provided by Users and Visitors (as defined below). All Users and Visitors shall be bound by this Privacy Policy, and Rasapaaka shall not use any information supplied by Users and Visitors except in accordance with this policy. By using and accessing the Website of Rasapaaka, it is deemed that the User has accepted this Privacy Policy along with the Terms of Use. Users and Visitors who do not agree with the terms set out in this Privacy Policy and the Terms of Use are advised to refrain from accepting them and are advised to refrain from using any services or buying any products from/through Rasapaaka.

 2.2 The Users’ visit to and/or use of the Website and any dispute over privacy is subject to this Privacy Policy and the Terms of Use. Rasapaaka may update this Privacy Policy at any time, with or without advance Rasapaaka shall not be required to notify the Users or Visitors of any changes made to this Privacy Policy. It is your responsibility, in such cases, to review the terms of this Privacy Policy from time to time.

3. Why does Rasapaaka have this Privacy Policy? 

3.1 This Privacy Policy is published pursuant to, inter alia:

    3.1.1 Section 43A of the Information Technology Act, 2000;

 3.1.2 Regulation 4 of the Information Technology (Reasonable Security Practices and     Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”); and

 3.1.3 Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

3.2 In this Privacy Policy, Rasapaaka will disclose what kind of information is collected from the Users. It will also specify why Rasapaaka collects this information, the modes and means by which it will be used, and the entities or persons who will have access to this information.

4. What is Sensitive Personal Data or Information?

4.1 Under the SPI Rules, sensitive personal data or information of a person means and includes such personal information about that person relating to the following (“Personal Information”):

   4.1.1 Passwords;

 4.1.2 Financial information such as bank accounts, credit and debit card details or other payment instrument details (“Financial Information”);

 4.1.3 Physical, physiological and mental health condition;

  4.1.4 Sexual orientation;

  4.1.5 Medical records and history;

 4.1.6 Biometric information; and

 4.1.7 Information received by body corporates under lawful contract or otherwise.

4.2 There is also certain information which will be collected from Users (such as addresses, billing or payment information, email addresses, telephone numbers and other contact information, registration numbers with government documents, etc.) which may be used to personally identify Users (“Personally Identifiable Information”).

4.3 It is important to note that information that is freely available in the public domain, or accessible under the Right to Information Act, 2005, or any other law will not be considered Personal Information, or as Personally Identifiable Information.

5. Whose information is collected by Rasapaaka?

5.1 Users are required to give Personal Information and Personally Identifiable Information only if the User signs up for any service provided by Rasapaaka. Therefore, there is no compulsion, on those who simply browse the Website, to provide any information without availing a service from Rasapaaka. Users can also refrain from submitting any information at any time and refrain from availing the services of Rasapaaka. At all points, it is advised that Users exercise strict caution while submitting any Personal Information about themselves or their family members.

5.2 Users can access, modify, correct, and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. Any grievances in relation to the information shared by the User with Rasapaaka may be brought to the attention of Rasapaaka at reachus@rasapaaka.com.

6. What kind of information does Rasapaaka collect and how is it used?

6.1 Financial Information:

6.1.1 In the course of transacting on the Website, Users may be required to pay with a valid credit / debit and/or any other payment cards, online banking facility or other payment methods through Rasapaaka’s third party payment gateway provide or any other platform. This third party payment gateway provider may be required to collect certain financial information from Users including, but not restricted to, their Financial Information. The Financial Information so collected will only be used for billing and payment for the sale of products and services through Rasapaaka. The processes of verifying the Financial Information will be entirely conducted by the User, and Rasapaaka shall have no part in such processes.

6.1.2 The Financial Information collected from the Users is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. While Rasapaaka shall make reasonable endeavours to ensure that the User’s Personal Information and the Financial Information is duly protected by undertaking security measures prescribed under applicable laws, the User is strongly advised to exercise discretion while providing Personal Information or Financial Information while using the services given that the internet is susceptible to security breaches.

6.2 Personal Information/Personally Identifiable Information:

6.2.1 Without the need for further, repeated consents (aside from the acceptance of this Privacy Policy) by the User, Personal Information, Personally Identifiable Information and/or Financial Information shall be collected by Rasapaaka on an ongoing basis, for one or more of the following reasons:

6.2.2 To identify the User, to understand his/her/its needs and resolve disputes, if any.

6.2.3 To set up, manage and facilitate the offer of products, and to enhance the services to meet the User’s requirements.

6.2.4 To provide ongoing service.

6.2.5 To meet legal and regulatory requirements.

6.2.6 To resolve technical issues and troubleshoot problems.

6.2.7 To aid Rasapaaka in collecting monies from Users for transactions carried out on the Website.

6.2.8 To keep Users apprised of Rasapaaka’s (or third parties’) promotions and offers.

6.2.9 To customize User experience.

6.2.10 To detect and protect Rasapaaka from error, fraud, and other criminal activities.

 6.2.11 To enforce the Terms of Use; and

6.2.12 Other reasons, as may be required by Rasapaaka, in accordance with applicable law.

6.3 Automatically Generated Information:

When a User visits the Website, Rasapaaka automatically receives, inter alia, the following information:

6.3.1 Uniform resource locator of the site from which such User visits the Website.

 6.3.2 Details of the website such User is visiting on leaving the Website.

6.3.3 The internet protocol (“IP”) address of each User’s computer operating system.

6.3.4 Type of web browser the User is using, email patterns: and

6.3.5 The User’s internet service provider.

6.4 Such information is collected and used only to analyse User trends and help Rasapaaka improve its services. The link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without such User’s permission or except when required by law or to provide or facilitate the User with Rasapaaka’s services. Notwithstanding the above, the User acknowledges Rasapaaka’s right to share some of the aggregate findings, including the Personal Information provided by the Users in an unidentifiable form, and not the specific data, with advertisers, sponsors, investors, strategic partners, and others to help grow the business and improve the User’s own experience on the Website.

6.5 Information from Cookies:

6.5.1 The Website uses temporary cookies to store certain data. Rasapaaka does not store personally identifiable information in the cookies. Rasapaaka exclusively owns Information collected by it, that does not personally identify the User as an individual. This Information may be used by Rasapaaka and third-party service providers for technical administration of the Website, user administration, research, development, and other purposes. Additionally, Rasapaaka may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to its group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister concerns, service providers and service partners and other third parties (collectively referred to as “Other Parties”).

6.5.2 It is at the discretion of Users to set or amend their web browsers to delete or disable cookies. Disabling cookies on a computer or mobile telecommunication device may impair, degrade, or restrict access to certain areas of the Website. Temporary cookies may be cleared by quitting the browser. However, Users are encouraged to use the “clear cookies” functionality of their browsers to ensure deletion, as Rasapaaka cannot guarantee, predict or provide for the behaviour of the equipment of all the Users of the Website.

6.6 Locations:

Rasapaaka may also access, collect, store and/or monitor information regarding the User’s location, which includes but is not limited to his/her/its global positioning system coordinates vis-à-vis the device used to access the Website. The location data does not collect or share any personally identifiable information about the User.

6.7 Telephone calls:

Rasapaaka may keep records of telephone calls received from and made to Users for the purpose of administration of Services, research and development, training, business intelligence, business development, or for User administration. Rasapaaka may share the telephone records with third parties when required by law or when required to provide or facilitate the User with the Services.

6.8 Information from Surveys:

Rasapaaka may conduct surveys to understand User preferences on the Website and enhance User experience. These surveys and contests are optional.

7. Who has access to your information?

7.1 Employees and Authorized Personnel:

All information that is collected, stored, and disclosed to Rasapaaka by Users is accessible only to authorized personnel and employees on a need-to-know basis. All Rasapaaka employees and data processors, who have access to and are associated with the processing of Personal Information or Financial Information provided by Users are obliged to respect the confidentiality of every User’s Personal Information or Financial Information. Rasapaaka has implemented security policies, rules, and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Financial Information and Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. While Rasapaaka is committed to maintaining confidentiality of all Personal Information, Personally Identifiable Information and Financial Information, Rasapaaka shall not be responsible for any breach of security or for any action of any third parties that receive Users’ personal data or events that are beyond the reasonable control of Rasapaaka including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. All information collected from the Users by Rasapaaka is maintained in electronic form on servers and/or cloud systems and shall be accessible by certain employees of Rasapaaka. The User information may also be converted to physical form from time to time. Regardless of the manner of storage, Rasapaaka shall make commercially reasonable endeavours to ensure that the User information is rendered confidential and will disclose User information only in accordance with the terms of this Privacy Policy.

7.2 Government Institutions or Authorities:

Rasapaaka may be required to disclose Personal Information or Financial Information to governmental institutions or authorities under any law or judicial decree. Rasapaaka may also do so in its sole discretion, deems it necessary to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use. Rasapaaka shall not be responsible for the manner or method in which such institutions and authorities use or disclose such information.

7.3 Other Parties:

Rasapaaka may share/use Personal Information and Personally Identifiable Information provided by Users with the Other Parties for the purposes of:

7.3.1 providing services, technical support, etc. in relation to the products or services, and enhancing User experience; or

7.3.2 detecting and preventing identity theft, fraud, or any other potentially illegal acts; or

7.3.3 monitoring and enhancing User interest and engagement, including through promotional activity, personal messages to Users using Personally Identifiable Information provided by Users, etc: or

7.3.4 processing the purchase of Products and Services on the Website.

If such Other Parties have access to Personal Information or Personally Identifiable Information, Rasapaaka shall make efforts to ensure that the Other Parties treat such Personal Information at least as protectively as they treat personally identifiable information obtained from their users or members.

7.4 Merging/Acquiring Parties:

In the event that Rasapaaka is merged with or acquired by another business entity, Rasapaaka will be required to transfer all Personal Information to such merging or acquiring party. In such a case, Rasapaaka will take all reasonable efforts to make sure that Personal Information is protected by the merging or acquiring entity, in conformity with applicable laws.

7.5 Third Party upon Sale:

Rasapaaka may also disclose or transfer the personal and other information provided by Users, to any third party as a part of reorganization or a sale of the assets, division, or transfer of a part or whole of the business / partnership firm. Any third party to which Rasapaaka transfers or sells its assets will have the right to continue to use the personal and other information that Users provide to Rasapaaka.

7.6 Advertisers:

Rasapaaka may allow other companies or entities to serve advertisements to Users. These companies or entities include third party advertisement servers, advertisement agencies, advertisement technology vendors and research firms. Rasapaaka may target some advertisements to Users that fit a certain general profile but does not use Personally Identifiable Information to target advertisements to specific Users. While serving advertisements or optimizing the Services to its Users, Rasapaaka may allow authorized third parties to place or recognize a unique cookie on the User’s browser.

7.7 Rasapaaka will never ask Users or Visitors to provide any sensitive or personal information through telephone. Any requests to do so must not be entertained by Users or Visitors and they are requested to refrain from revealing any such information. Knowledge and details of such requests are to be forwarded to reachus@rasapaaka.com, so that Rasapaaka may take necessary action.

8. Whom does Rasapaaka not collect information from?

8.1 Rasapaaka does not knowingly collect personal data from children (only persons above the age of 18 shall be permitted to use the Website, as provided in the Terms of Use). If someone below this age accesses and uses the Website, Rasapaaka will not be held liable for any damage or injury suffered due to the divulging of any information.

8.2 Personal or Financial Information of those who are simply browsing the Website with no action towards making a purchase in any way(“Visitor”) will not be collected. However, provisions of the Privacy Policy pertaining but not limited to cookie usage, location, website records, etc. will be applicable to Visitors. Therefore, we urge Visitors to also peruse the Privacy Policy prior to accessing the Website.

8.3 In case a Visitor has willingly submitted any Personal Information or Financial Information (including phone numbers, email addresses, responses to surveys, etc.) to Rasapaaka through any means, including email, telephone calls, telephonic messaging or while availing or signing-up for the Services, he/she/it will be considered to be Users for the purpose of this Privacy Policy.

8.4 If you, as a Visitor, have inadvertently browsed any other pages of the Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting the Website should ordinarily clear all temporary cookies installed by Rasapaaka. All Visitors, however, are encouraged to use the “clear cookies” functionality on their internet browsers to ensure such clearing or deletion, as Rasapaaka cannot guarantee, predict or provide for the behaviour of the equipment of all the Visitors of the Website.

8.5 If you are accessing the Website from outside India you must ensure that you are not violating any local or national law of your location. Rasapaaka will not be liable for legal violations committed in this regard.

9. Opt-Out Policy

9.1 The third-party service providers with whom Rasapaaka may share Personal Information or Financial Information provided by Users are not permitted to market their own services or send promotional e-mails or engage in promotional communication with the Users. All Users may opt-out of receiving non-essential, promotional, or marketing-related communication from the Website itself or its partners, as applicable.

9.2 If a User wishes to remove his/her/its contact information from all Rasapaaka’s lists and newsletters, the User can click on the “unsubscribe” link or follow the instructions in each e-mail message. Alternatively, the User can contact Rasapaaka at reachus@rasapaaka.com. Rasapaaka reserves the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken